Managed Services
Staying competitive in today's economic environment requires a constant focus on efficiency, effectiveness, and continuous cost management across the enterprise. As businesses hone in on the core competencies which differentiate them in the market, it makes sense to consider ways to bring greater cost predictability to IT and customer service operations, while improving business processes and gaining organizational effectiveness and efficiency.
Service Design
Using our flexible, catalog-based process, our teams will work with you to design a tailored Managed Services solution to meet your requirements. Each engagement includes a dedicated Client Assurance Manager and team of highly skilled solution and support professionals.
Kalypsico offers a full range of managed services, specializing in the areas of:
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Business Process Services: Business process improvement and outsourcing.
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Application Management Services: Maintenance and support across the entire application stack, including ERP applications, custom development, and BI platforms.
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Technology Services: Maintenance and support for development and production environments and the associated technology stack.
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Infrastructure Management Services: Featuring Data Center/Operating System/Core Infrastructure maintenance and support.
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Software as a Service: Focus on Oracle e-Business Suite R12 and Microsoft Dynamics AX & CRM.
At Kalypsico, we use a central building-block approach for delivery of services across four key components:
Service Portfolio Management
Provides Managed Services to span the full lifecycle from technology selection, to systems lifecycle planning and management, to outsourcing solutions and offshore development.
With Managed Services from Kalypsico, you can leverage a wide range of outsourcing options to ensure the stability, scalability, efficiency and cost effectiveness of your business and ICT operations.
Service Transition
Whether you are migrating a system from in-house resources, moving from another provider, or going live with a freshly implemented solution, our proven service-transition methodology will ensure the move occurs in a risk-free and timely manner.
Service Operation
Our service delivery framework provides a platform for incident, problem and system change management, removing the complexity of day-to-day support services to Kalypsico. Our services are delivered in a tightly integrated fashion with your existing IT team to ensure continuity with your end users.
Contact Us to see how we can help you respond to dynamic global change with insight and agility.